Here's how to get a human being on the phone when you call 1-800-ASK-USPS (1-800-275-8777).
Here are the steps simplified.
Remember, do not speak into the phone and 0 (zero) is the only button you need to push!
1. Dial 1-800-ASK-USPS (1-800-275-8777)
2. When you hear “Main Menu”, push 0 (zero)
3. When you hear “You can say”, push 0 (zero)
4. After you hear “Would you like to hear the USPS privacy statement”, push 0 (zero)
5. Talk to a real person!
Surprisingly, it is actually quite easy to talk to a human on the phone when you call the USPS 1-800 number.I recently shipped an item through the United States Postal Service and the package was lost. To make a long story short, I could not get a real person on the phone to help me with the situation. All I heard were repeated automated messages, which were not helpful. Then, I decided to try a few things to get a human on the phone since I had already wasted an hour using the automated system.
This is what worked:
First, dial 1-800-ASK-USPS (1-800-275-8777) during their normal business hours.
M-F 8:00am-8:30pm ET
Sat – 8:00am-6:00pm ETSun/Holidays – Closed
After you dial the 1-800 number, the recording will thank you and then ask if you want Spanish (para Espanol). Do not speak and do not push any buttons. It will then say “Main Menu”. At this time, push 0 (zero).
Then the recording will say, “You’ve asked for customer service”. Do not speak and do not push any buttons yet. Wait until the recording says, “You can say”. At this time, push the 0 (zero) button on your phone. Do not speak into the phone.
You will then get another message saying, “Would you like to hear the USPS privacy statement”. Push 0 (zero) again. Do not speak into the phone.Then you will be connected to a real live person! You might get a message telling you that all of the customer service representatives are busy, but it is better to wait for a real person than to go through their automated system. Trust me!