Friday, August 29, 2008
Comcast's 'Unlimited' Internet? - Cry Foul to the FCC !
Suppose you had a car lease with an annual cap of 20,000 miles, and arbitrarily the lease terms were changed to 10,000 miles. Would you push back?
What if your cell phone provider suddenly cut your minutes per month from say 700 to 350? Would you cry foul?
Well, enter Comcast, our greedy friends who just announced they'll cap every account at a total bandwidth of 250 GB per month.
Not an issue, you say. Well, what happens when they want to squeeze more new customers into existing bandwidth, and decide to cut your allocation again, and then charge you premium rates to add back what you've lost?
And consider this... How will your usage patterns change in the next 5 years? As the PC moves into the living room, your bandwidth consumption will increase exponentially as you wirelessly download and watch movies.
Just another profit opportunity for your friends at Comcast !
Here's a helpful guide to file complaints against Comcast:
A Resource Guide for Complaints Against Comcast
1) The customer service reps will give you the IP Network Abuse number: 1-856-317-7272. This is a waste of time. Be forewarned that all you can do at this number is leave a message for someone to call you back. The chances of someone calling back are slim to none .
2) Better to contact the Executive Offices at: 1-215-665-1700 or 1-215-665-2278. Just remember to always stay calm, be polite and be concise....don't ramble. Again, notes are helpful. Tell them you want to file a formal complaint and be specific about the issues involved. Again, log any names of people you speak with.
3) Write a formal letter of complaint to the top management of Comcast. Be very nice but firm, keep things concise and to the point. Try to keep it to one page if possible, two at the most. Start with Brian Roberts, the CEO. Send cc's to the rest of the management team and to each of the directors of the board.
The names of the management team and board of directors is available here:
Send the letters to the management team c/o
1500 Market Street,
Philadelphia, PA 19102
Use Google to find the mailing addresses of each of the directors.
4) File a complaint with the FCC Consumer Complaint division. Information on how to do this is here:
While they all have email available, it is better to send hard copies by snail mail. While the email is read by their staffers, much of it doesn't make it to the Congressperson. A higher priority is usually placed upon physical letters...they have a better chance of being seen. And again, try to keep it one page, two at the max.
Also send letters to the Chairman of the following two Congressional subcommittees that oversee internet issues:
The Senate Subcommittee on Communications
The House Subcommittee on Telecommunications and the Internet
Be extremely polite, concise and professional. Briefly explain the issue, ask them to please look into it and let them know you value their time.
5) File a complaint with your local Cable Franchise Board (found in your local phone book). Also file a complaint with your State Attorney General. Often, they will have a website set up for people to do this.
6)Finally, file a complaint with the Better Business Bureau. You can do this online at:
Be sure to read their website thoroughly...they are very picky about what they will accept complaints for, and what information is necessary in order for them to proceed with a complaint.
Be aware that processes such as these take time. No results are going to be seen overnight, and many government agencies can take months to deal with a complaint. Please be patient, and give them at least 30 days before checking back with them for a status report
Source: Thanks to "mapiper" for this helpful guide